This privacy notice tells you what to expect us to do with your personal information.

-Contact details

-What information we collect, use, and why

-Lawful bases and data protection rights

-Where we get personal information from

-How long we keep information

-How to complain

Contact details

Email

[email protected]

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

-Names and contact details

-Transaction data (including details about payments to and from you and details of products and services you have purchased)

-Usage data (including information about how you interact with and use our website, products and services)

-Information relating to compliments or complaints

-Records of meetings and decisions

-Website user information

We collect or use the following personal information for the operation of client or customer accounts:

-Names and contact details

-Purchase or service history

-Marketing preferences

-We collect or use the following personal information for information updates or marketing purposes:

-Names and contact details

-Marketing preferences

-Purchase or account history

-Website and app user journey information

We collect or use the following personal information for dealing with queries, complaints or claims:

-Names and contact details

-Account information

-Purchase or service history

-Relevant information from previous investigations

-Customer or client accounts and records

Lawful bases and data protection rights

Under EU data protection laws, we must have a “lawful basis” for collecting and using your personal information.

Your right of access- You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with.

Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

Your right to erasure- You have the right to ask us to delete your personal information.

Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information.

Your right to object to processing- You have the right to object to the processing of your personal data.

Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

For the sale of products and services meant to help the customers grow their businesses.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts
are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

For the sale of products and services meant to help the customers grow their businesses. The accounts are meant to be managed in a proper manner in order to make sure we do speak with the customer on their desired interests.

Our lawful bases for collecting or using personal information for information updates or marketing purposes
are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims
are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

Making sure the customers who use our services receive the support they deserve.

Where we get personal information from

Directly from you

Publicly available sources

Market research organisations

Providers of marketing lists and other personal information

Suppliers and service providers

How long we keep information

Our internal policy is to keep the information for up to 180 days in case there is no action required from you and you no longer work with us as a company.

We erase all data requested to be deleted by a person no later than 30 days from the receipt of deletion notice.